The Small Print
We are very laid back here in the studio, but we do need a few 't's and c's' just to keep everything fair and equitable. So please take a few minutes to read the terms and conditions for all our courses and workshops. If you have any questions do contact us before booking.
Booking a place
Please book your place using the form on the website. Your deposit or payment should be sent at the same time (details on the form). Please make sure that you clearly indicate what the payment is for (and who the payment has come from if your account is in a different name)!
Places are limited so do not leave it till the last minute to book – this may result in a course being cancelled. If you wish to book on a course that starts in less than four weeks time please contact us first to check whether there are any places available.
Places are limited so do not leave it till the last minute to book – this may result in a course being cancelled. If you wish to book on a course that starts in less than four weeks time please contact us first to check whether there are any places available.
Deposits and payment
One-day workshops
For one-day workshops full payment is required on booking, and must be received four weeks before the date of the workshop. The fee includes a £20 deposit to cover administration.
All other courses and workshops
For all other courses a deposit is required on booking. We will invoice you for the balance, which must be paid four weeks before the course start date.
The balance for year-long courses can be paid for in two instalments, at the beginning of October and January.
Once enrolled on the course you have committed to paying the total fee (the deposit and both instalments).
For one-day workshops full payment is required on booking, and must be received four weeks before the date of the workshop. The fee includes a £20 deposit to cover administration.
All other courses and workshops
For all other courses a deposit is required on booking. We will invoice you for the balance, which must be paid four weeks before the course start date.
The balance for year-long courses can be paid for in two instalments, at the beginning of October and January.
Once enrolled on the course you have committed to paying the total fee (the deposit and both instalments).
Cancellations and refunds
Deposits
Deposits are non-refundable (unless you are within the fourteen-day cooling off period - see below).
Cancellation by InStitches
If the course or workshop does not run due to lack of numbers or tutor illness it will be cancelled and deposits or fees already paid will be refunded. Alternatively you will have the opportunity to transfer to another course, subject to availability. We will endeavour to give you as much notice as possible.
In the event of a cancellation, InStitches will not reimburse you for any travel or accommodation arrangements made, or materials you have bought. We recommend you take out appropriate insurance.
Deposits are not refundable in any other circumstances.
Cancellation by student
If you wish to cancel your booking more than four weeks before the start of the course or workshop we will refund your course fee, less any deposit paid, or for one-day workshops we will refund the course fee less £20 admin deposit.
No refunds of course fees can be made under any circumstances less than four weeks before the course start date.
If you wish to cancel less than four weeks before the start of a workshop you will remain liable for full payment.
No reductions or refunds are available for people who wish to start their course late or leave early.
Insurance
Workshop fees do not include cancellation insurance. We recommend that you take out insurance in case you need to cancel your place due to unforeseen circumstances. Our refund policy applies in all circumstances: refunds will not be given unless InStitches cancels the workshop, or you are within the fourteen-day cooling off period (see below).
Fourteen day cooling off period
A fourteen day cooling off period applies to all bookings made by individuals more than two weeks before the course start date. If you cancel your booking within the fourteen days you will be entitled to a full refund of your fee or deposit (as per Consumer Protection regulations). For bookings made via the website, the first day is the day on which the booking form is submitted.
If you make a booking on a date less than fourteen days before the start date of the course your right to cancel ceases on the start date of the course.
Deposits are non-refundable (unless you are within the fourteen-day cooling off period - see below).
Cancellation by InStitches
If the course or workshop does not run due to lack of numbers or tutor illness it will be cancelled and deposits or fees already paid will be refunded. Alternatively you will have the opportunity to transfer to another course, subject to availability. We will endeavour to give you as much notice as possible.
In the event of a cancellation, InStitches will not reimburse you for any travel or accommodation arrangements made, or materials you have bought. We recommend you take out appropriate insurance.
Deposits are not refundable in any other circumstances.
Cancellation by student
If you wish to cancel your booking more than four weeks before the start of the course or workshop we will refund your course fee, less any deposit paid, or for one-day workshops we will refund the course fee less £20 admin deposit.
No refunds of course fees can be made under any circumstances less than four weeks before the course start date.
If you wish to cancel less than four weeks before the start of a workshop you will remain liable for full payment.
No reductions or refunds are available for people who wish to start their course late or leave early.
Insurance
Workshop fees do not include cancellation insurance. We recommend that you take out insurance in case you need to cancel your place due to unforeseen circumstances. Our refund policy applies in all circumstances: refunds will not be given unless InStitches cancels the workshop, or you are within the fourteen-day cooling off period (see below).
Fourteen day cooling off period
A fourteen day cooling off period applies to all bookings made by individuals more than two weeks before the course start date. If you cancel your booking within the fourteen days you will be entitled to a full refund of your fee or deposit (as per Consumer Protection regulations). For bookings made via the website, the first day is the day on which the booking form is submitted.
If you make a booking on a date less than fourteen days before the start date of the course your right to cancel ceases on the start date of the course.
Gift vouchers - terms and conditions
- Each voucher is valid for one year from the date of issue (but if you have a specific course you wish to purchase outside this time contact us and we'll see what we can do).
- Vouchers may be redeemed against workshops and courses only, as full or part payment. They cannot be exchanged for cash or goods.
- No change will be given, but if only part of the value is used to pay for a course or workshop the remaining credit will be logged on our database for use later in the year.
- By purchasing a gift voucher, you agree to us keeping basic demographic details (name and contact details) on a database for the purpose of administering the gift voucher scheme only. This data will not be used for anything else and we will not sell it to third parties!
- We will endeavour to dispatch your vouchers by first class post within three working days of receiving your order and payment. Please ensure you order in good time if your voucher is required for a special occasion.
Data protection
By completing the booking form and booking on a workshop you give us permission to store the details you provide (name, email address and phone number) digitally for the purposes of providing you with course information and administration of your booking (invoicing etc).
Your data will be kept secure. We work with trusted partners to provide our service to you. You can read our full privacy policy here.
InStitches will NEVER share your data with any other third party.
Your name will not be added to our mailing list. If you wish to join our newsletter email list please sign up below.
Your data will be kept secure. We work with trusted partners to provide our service to you. You can read our full privacy policy here.
InStitches will NEVER share your data with any other third party.
Your name will not be added to our mailing list. If you wish to join our newsletter email list please sign up below.
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Photography
We often take photographs of students working and their work for use on our promotional materials (website, Facebook, Instagram and newsletter). If you do not wish your work to be featured please let us know at the start of your course.
If we use a photograph of you which you would later like removed, please contact us.
If we use a photograph of you which you would later like removed, please contact us.
